Returns and faulty items
If something arrives damaged, faulty or not what you ordered, we will make it right with a replacement or a refund, at no cost to you.
Faulty, damaged or wrong items
Please contact us within 30 days of delivery and include:
- your order number, from your confirmation email
- a short description of the problem
- clear photos of the item, the problem and the label
We check the claim with Fourthwall, our fulfilment partner, and arrange a replacement or a refund. You do not pay to return a faulty item, and in most cases you will not need to send it back. If the wrong size was sent, we will exchange it.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing on this page limits those rights, or the rights you have under the consumer laws of your own country.
Change of mind
Because most items are made to order, we cannot accept returns or exchanges for change of mind or a different size. Please check the size guide on each product page before you order, and ask us if you are unsure.
Customers in the United Kingdom, European Union and EEA
You may have a legal right to withdraw from your purchase within 14 days of receiving your order. This does not apply to items made to your specifications or clearly personalised. To use this right, contact us with your order number within that period.
Cancelling an order
We can cancel an order only before production starts. Contact us quickly with your order number and we will try. Once an item is in production or has shipped, it cannot be cancelled.
Business orders
Custom merchandise for organisations is designed and priced with you in writing before it is ordered. Faulty items are covered as above. The terms of your quote apply to everything else.
Last updated 11 November 2026. These terms sit alongside Fourthwall's Terms of Service.